First City Monument Bank (FCMB) has explained that its business priority in this financial year would be to raise revenues by deploying high level technology to meet its customers’ needs.
The Assistant Vice President and Group Head, Information Technology, Emeka Eboegbune, said the lender promises to use technology to enhance its operations across diverse business segments.
He reveal that the 33 year-old financial institution which is playing in the sector’s retail space, would be going forward, reduce cost to income ratio, while focusing on taking its customer promises of being helpful, reliable and customer focused to a new industry benchmark.
While responding to a media inquiry in Lagos, Eboegbune posited that the technology landscape in the banking sector is tending towards providing convenient products and services to customers on mobile devices while utilising cloud technologies for more reliable services.
He said: “Our present focus is the upgrade we have achieved in our core banking and other business applications to the latest available versions to meet and exceed customer demands and expectations, including a CRM (customer relationship management) system.”
The bank has also unveiled a refreshed corporate identity, followed by the launch of its “world of opportunities” thematic campaign.
It highlighted the values of FCMB as a bank that helps to identify, connect and harness opportunities unique to each individual, social class and other segments of the society.
