VFS Global now handles UK visa services in 26 new countries in phases
By Jeph Ajobaju, Chief Copy Editor
VFS Global has been appointed United Kingdom government as the new commercial partner for UK Visa Services in 26 countries, replacing TLScontact between September 2024 and January 2025 across Africa, Europe, the Middle East, and Central Asia.
Nigeria is not affected by the change.
Those applying for a UK visa from the affected countries will soon receive email communications from both TLScontact and VFS Global, according to a release on the matter.
The transition started in September 2024 and will continue until January 2025 to enhance visa application experience for applicants in these regions.
The British government confirmed that VFS Global, a commercial partner specialising in visa outsourcing and technology services, will replace TLScontact as the affected countries’ primary operator of Visa Application Centres (VACs).
Phase 1
From 22 October 2024, VFS Global will begin operating VACs in the following countries:
1. Algeria
2. Côte d’Ivoire
3. Democratic Republic of Congo
4. Gabon
5. Gambia
6. Ghana
7. Kenya
8. Madagascar
9. Mauritius
10. Morocco
11. Seychelles
12. South Africa
13. Tunisia
Phase 2
From 5 November 2024, VFS Global will operate VACs in:
1. Cyprus (North)
2. France
3. Iraq
4. Israel
5. Jordan
6. Kazakhstan
7. Kyrgyzstan
8. Lebanon
9. Occupied Palestinian Territories
10. Tajikistan
11. Turkey
12. Ukraine
13. Uzbekistan
Apart from these listed countries the UK has already shifted the VAC in Belgium now operated by VFS Global.
TravelBiz reports that the switch to VFS Global is part of broader effort by London to improve the accessibility and efficiency of visa services for international travellers.
Modus operandi
VFS Global will operate VACs in these countries by providing services such as accepting visa applications, collecting biometrics, and returning passports.
Implications for visa applicants
The change in visa centre management means new procedures to follow, according to TravelBiz, but the UK authorities have reassured applicants that this transition will not impact the outcome of their applications or the time it takes for decisions to be made.
Those applying for a UK visa from one of the affected countries will soon receive email communication from both TLScontact and VFS Global that will provide detailed instructions on how to proceed with their visa application.
Key points
1. Appointment bookings
Those who have already booked an appointment at a TLScontact-managed centre, should attend their appointment as usual. “Make sure to double-check the address provided in your confirmation email.”
2. Mandatory user pay (MUP) fee
Those who decide to change their appointment during this transition may be required to pay the MUP fee again, but London advises applicants to contact TLScontact for a refund if this fee is charged twice.
3. Zero impact on visa decisions
The British government stressed that this change in service providers will not affect the processing time or decision-making process for visa applications.
Effect on UK visa services
The transition to VFS Global aims to improve UK visa services globally. With VFS Global’s experience, applicants in 26 countries can expect more efficient and user-friendly processes.
The shift is intended to enhance access to services, including improved customer support, online tools, and flexible appointment options. Applicants are urged to stay informed and follow updated procedures from VFS Global and TLScontact.
Visa and citizenship services inside the UK
UK Visa and Citizenship Application Services (UKVCAS) provider shifted from Sopra Steria to TLScontact on 15 October 2024. This transition may temporarily impact appointment availability, but applicants do not need to take any immediate action.
The UK government has assured that this change will not affect the outcome of application or the processing time for receiving a decision.
Be on the lookout for updates
Visa applicants are advised to monitor emails for updates. The transition will not impact visa decisions or processing times. Follow the provided guidance to ensure smooth navigation of the updated procedures without additional stress.
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