First City Monument Bank (FCMB) has said it has been awarded the International Organisation for Standardisation (ISO) 9001:2015 certificate for Quality Management System.
The bank was presented with the certificate by the Standards Organisation of Nigeria (SON), following a comprehensive audit and evaluation exercise conducted by the Organisation. The exercise covered departments and branches of the lender, nationwide.
According to a statement, the development came on the heels of its renewed strategic focus of FCMB, which it stated had deepened its core values of professionalism, sustainability, customer focus and excellence.
The ISO 9001:2015 provides a framework that ensures that organisations are able to meet customers’ and other applicable requirements consistently.
It consists of policies, processes and procedures required for planning and execution that guarantee continuousimprovement and operational efficiency in the core business areas of an organisation. This helps to mitigate risks, optimise opportunities and the organisation is able to deliver better products/ services and sustainable excellent stakeholders experience.
The SON audit of FCMB covered key areas including context of the organisation, leadership, planning, support and operation. Others were performance evaluation and improvement.
In his comment at the certificate presentation ceremony, the bank’s Managing Director, Mr. Adam Nuru, was quoted to have described the laurel as another milestone in the commitment of the Bank to attain excellence in all aspects of operations and service delivery.
“The award of ISO 9001:2015 certificate is an endorsement of our ability to consistently demonstrate commitment to continuous improvement in order to match the ever-changing needs of our esteemed customers, and in response to market demands and the global dynamics.
We regularly ensure the internal appraisal of the risks and opportunities inherent in our business and thereafter take proactive steps to mitigate the identified risks, while optimising the opportunities for the ultimate benefit of our customers, stakeholders and the country,” he added.
In his speech, the Director General/Chief Executive, Standards Organisation of Nigeria (SON), Mr. Osita Aboloma, commended FCMB for distinguishing itself as an organisation committed to a culture of continuous improvement, professionalism and best practices.
According to him, “this achievement is a demonstration of the Bank’s management system’s conformity to internationally acceptable standard requirements with focus on continual improvement.”
