NCC, SWEDFUND partner for improved network connectivity, consumer satisfaction
By Emma Ogbuehi
Towards improving quality of service by the Mobile Network Operators (MNOs) for enhanced consumer experience and satisfaction, the Nigerian Communications Commission (NCC) has signed a grant agreement with SWEDFUND to fund a Crowdsourcing Quality of Experience Project.
The memorandum of understanding was signed by the Executive Vice Chairman (EVC) and Chief Executive Officer (CEO) of the NCC, Dr. Aminu Maida, for the commission, while the Swedish Ambassador to Nigeria, Annika Hahn-Englund, signed for SWEDFUND.
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NCC listed the gains of the exercise in a note shared on its verified social media platform Friday, February 7, 2025. According to the commission, the initiative will use real-time data from end-user devices to improve network performance, inform regulatory decisions, and expand connectivity in underserved areas across Nigeria.
The initiative would also empower the NCC to “monitor network performance in real-time, identifying and addressing issues, such as dropped calls, slow Internet speeds, and weak coverage in the country’s telecoms ecosystem.
The commission further stated: “With such valuable data, the NCC will hold telecoms providers more accountable, ensuring better service delivery for consumers.
“This is a significant step toward enhancing connectivity in Nigeria and has the potential to set a benchmark across Africa”, it stressed.
