By Uzor Odigbo
The National Association of Government Approved Freight Forwarders (NAGAFF) Tin Can Island Chapter has introduced “help desk management team” for members to work in a conducive and port friendly environment.
The association at chapter level, maintained that the initiative is in line with professionalism in freight forwarding practice and port effectiveness.
The association also appointed Mr. Lucky Oboh as coordinator of the team.
Speaking shortly after the inauguration of a 10- man team and the maiden meeting for the year, Executive Chairman of NAGAFF, Tin Can Island chapter, Chief Azubuike Ekweozor told journalists on Tuesday, that the initiative was borne out the nomenclature “taskforce” which according to him , can best be described as opposition group in port operations.
The chairman noted that the help desk team cut across all bonded terminals and terminals under Tin Can Island port,adding that the process will enable members of the association to be present in all the facilities.
Ekweozor maintained that the initiative is one of the many few reforms that the executives of the chapter has put in place to ensure that NAGAFF activities embrace professionalism.
“It used to be called taskforce but we felt that name is meant for motor park operators and NAGAFF is all about professionalism.
“Our house is small but we know with the help desk management team ,will help us spread our family to where we are not visible under Tin Can Island Port.He noted that Tin Can Island port has over seventeen terminals and bonded terminals under it and there was need for the association to be on ground in all the existing facilities,in order to reach out and connect effectively.
Ekweozor said the meeting held was also an avenue to deliberate on how to provide necessary welfare package for members.
Also speaking ,Secretary of the association, Tin Can Island chapter ,Godfrey Emeka Nwosu stressed the need for members of the help desk to be effective to bridge gap between the executives and the members.
Nwosu noted that the attention of the executives may not necessary be involved in some issues which the help desk can address and proffer final solution to.
He added that the process can be described as Standard Operating Procedures (SOP) in port operations.
” They are to intervene and look at issues affecting NAGAFF members in port operations under Tin Can port because we are professionals and to some level we demand respect from agencies of government,” he added.