Access Bank empowers them to provide more than banking services
By Jeph Ajobaju, Chief Copy Editor
Access Bank has empowered 100,000 Access Closa Agents to provide more than banking services to old and new customers in its mission to serve at least one in every two Nigerians, meaning half the 206 million population.
The Closa Agents are spread across the 774 councils nationwide and have helped the bank expand access to finance and banking services to millions of both the unbanked and the underbanked.
Access Bank also uses Closa Agents to provide alternate streams of income for Micro, Small, and Medium-Sized Enterprises (MSMEs), promote financial literacy, and advance its ambition to bank at least 103 million Nigerians by 2025.
Retail Banking Executive Director Victor Etuokwu said the growth of the agent network fulfils the bank’s promise to ensure easier and safer access to financial services.
“As a bank driven by innovation, we must deliver better outcomes for customers in terms of speed, security, and service to enhance customer experience in all the locations that we operate,” he explained.
“With the recent achievement of hitting a 100,000 milestone of Access Closa Agents, customers and non-customers of the bank who are travelling for business, events, or to visit loved ones in any location in Nigeria will continue to enjoy uninterrupted banking services as our Closa agents are available in several rural and semi-urban locations across the country.”
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Expression of passion and commitment
“The Access Closa network is a bespoke channel through which the bank expresses her passion and commitment to broadening the opportunities and access to financial services for every Nigerian and African, irrespective of the location they might be.
“Customers can locate a Closa Agent near them by simply searching for ‘Access Closa Agent’ on Google Maps on their phone instead of walking long distances in search of a branch,” Retail Banking Senior Advisor Robert Giles added, per Nairametrics.
“With over 100,000 agent locations spread across every neighbourhood in the country, we are making sure our existing customers and potential customers can enjoy seamless banking services close to where they live and work, in a safe and convenient manner.
“By offering basic financial services such as account opening, cash withdrawal, cash deposit, and bill payments, our continuously growing agent network is increasingly making the need to visit a bank branch unnecessary for everyone.
“We are committed to being at the forefront of providing digital financial services in Nigeria.”
Providing more than banking solutions
Access Bank says it is committed to delivering more than banking solutions to its customers, leveraging the power of technology.
Geolocation tagging of Access Closa Agents on Google Maps is one more way the bank is living up to its brand promise as it will assist customers and non-customers to access Closa Agents in their communities, bringing financial services closer to the people.
Access Bank has for years leveraged tech – advanced analytics, cloud computing, artificial intelligence, machine learning, robotics process automation, et cetera – to transform operations and drive performance to improve customer experience.